Customer Research

When your business slows or even stalls, it can be somewhat confronting.  After all, these customers have had huge benefit from you for a good while.

What is happening now?  Why have they stopped spending?

Our bespoke customer research is aimed at helping companies to understand their customers better. What do they like about you?  What do they not like?  What is the trigger for them to buy?  What stops them from buying?  What do they say you have to do differently to win their business again?

We’ll help you create a questionnaire to find out the answers which you are looking for.

Then we will speak will 50 to 80 of your existing customers and find out what they REALLY think.

Then we will tell it as it is.  You can choose to do something about it.  Or not.  That bit is up to you.

Companies tend to use this customer research as an input to their strategic thinking and business planning.

How can we help you?

Call, Email or Book a chat with Roaring Success to discuss any business matter. All conversations are confidential. 

“I just wanted to let you know, that it was with great hesitation that I started the Strategic Planning Process. I’ve been through this many times before, I’ve read all the books, I’ve been to all the seminars.

But I just want to let you know that Steve didn’t disappoint.

He is the real deal.

He took us on a very structured journey, he brought everyone along, he was very patient with us because we were just learning how to ride with training wheels.

I am happy to announce that we have the training wheels off.

We are now running with your strategic plan for the next two-and-a-bit years, and it’s actually allowed me to appoint someone to run the business day to day as CEO, which I never would have had the confidence to do before.

And it’s given me my life back.

So, I’ll let you know how things have gone in the next two years, but I just wanted to say Steve’s the man if you need that process and structure around your business to get your life back.

Thanks Steve.”

Strategy and Getting your life back
James Murray, Founder and Owner, Work Healthy Australia