Customer Research

When your business slows or even stalls, it can be somewhat confronting.  After all, these customers have had huge benefit from you for a good while.

What is happening now?  Why have they stopped spending?

Our bespoke customer research is aimed at helping companies to understand their customers better. What do they like about you?  What do they not like?  What is the trigger for them to buy?  What stops them from buying?  What do they say you have to do differently to win their business again?

We’ll help you create a questionnaire to find out the answers which you are looking for.

Then we will speak will 50 to 80 of your existing customers and find out what they REALLY think.

Then we will tell it as it is.  You can choose to do something about it.  Or not.  That bit is up to you.

Companies tend to use this customer research as an input to their strategic thinking and business planning.

How can we help you?

Call, Email or Book a chat with Roaring Success to discuss any business matter. All conversations are confidential. 

“If your business isn’t the roaring success you’ve dreamt of make it Steve Wood’s business.

Steve Wood from Roaring Success lived our business for 10+ weeks.

His extensive experience and knowledge in the strategic management sphere provided us with invaluable knowledge on ways to increase revenue, maximise profitability, streamline processes as well as critically analysing our marketing plan.

Steve’s guidance provided us with the clarity of direction and confidence to take our business from just making ends to making a profit and as a small business owner, this is indispensable.

The greatest benefit of working with Steve was that he understood our business in a real way.

His methods tested our grey matter but instead of telling us the answers, Steve’s approach encouraged us to scrutinise the status quo.

So, when you are ready to roar about the success of your business, make it Steve’s business.”

Mentoring for SMEs
Goran Mijatovic, Owner, Buckleys Auto Repairs