Making Phone Calls to Win Business


November 12


10:00 am - 02:45 pm

Click to Register:

Roaring Success


Those who are new to making phone calls for business reasons and want a better understanding of what is needed for success.

Who will benefit?

Those who are new to making phone calls for business reasons and want a better understanding of what is needed for success.

What you will learn:

This course will develop the mechanisms for handling nervousness and provide a safe environment to practice these skills.

Know the sale is not made in the first phone call and it is normal to be nervous. Gain confidence, know what to say and what not to say. How to control the call.

What is covered:

  • How do you feel about making the call?
  • What can you do to feel more comfortable?
  • Learn how to introduce the call to gain attention / interest.
  • Discussion around potential customer reactions.
  • How to respond to those reactions.
  • How to become more confident by preparing a script.
  • How to use asking questions to your advantage.
  • How to take control of the call.

Work through a practice exercise in the safety of the training environment.

What you get:

  • High impact lessons from people who have been there and done that before.
  • Receive a copy of the work-pack and templates.
  • Work through the exercise in a safe environment.
  • Learn from your fellow participants.

For further information about registering your business for this workshop, contact:

Steve Wood, Roaring Success on 0424 325 763 or email

About the Presenters:

Steve Wood – Director and Consultant

Steve is a business consultant, and helps business owners Accelerate Business Growth. He specialises in helping business leaders of companies that want to grow.

Steve Wood is skilled in leading and facilitating strategy, business planning, sales & marketing and project management projects. He is the author of four books and has a fifth pending.

Read Steve’s full profile

Debbie Smith -Associate Consultant

Debbie Smith is our expert in the area of telemarketing. She helps the team to take the fear out of the sales process and thereby achieve best performance from the team and the best results for the business.It’s all about what we say, how we say it and when we say.

Debbie can help clients to make a lasting first impression; uncover what the customer really wants; present a winning sales pitch; overcome objections; and teach the team how to close the sale.

Read Debbie’s full profile