Credit Terms

Credit Terms are important for business. This page lays out the key questions that our customers may have.

What happens if an event for which I have booked is cancelled?
If the event is cancelled completely we will credit the card-holder accounts for all registrants, refunding the face value of tickets purchased.  If any service fees were itemised on the original booking these are non-refundable.

What happens if an event is rescheduled?
If an event is rescheduled or the venue is changed after your order has been completed, your booking will be honoured on the new date and/or at the new location.  If you are unable to attend at the rescheduled time or venue you may cancel your booking without penalty and should contact us with your confirmation details.   If any service fees were itemised on the original booking these are non-refundable.

What if I do not receive a booking confirmation?
If you did not receive a booking confirmation it is possible that your transaction is incomplete.  Please contact us with the details of your situation, including your email address and name used to make the purchase; one of our staff will confirm your booking is complete or advise what further steps you must take to complete your booking.

Can I cancel my booking and get a refund for any order?
If it is necessary for a registrant to cancel an event booking more that 48 hours before the start of the event we will, on request, credit the card-holder account for the face value of the tickets purchased.  We regret that no refunds will be given for cancellations less than 48 hours before the event.

What should I do if I am disputing a charge?
If you feel that you have been charged in error, please contact us for immediate assistance.  While you can always dispute the charge with your credit card provider, this can be time-consuming and unnecessary as our friendly support staff can easily resolve most issues.